June 15, 2023
SEACOM's communications services for enterprises
Communication is the cornerstone of any business, whether large, medium or small. It's the most effective way for companies to interact with customers and partners, as well as to ensure reliable collaboration between employees.
Enterprise-grade communications are the foundation of any thriving business. The larger the company, the more vital these services are to ensure exceptional customer satisfaction and employee productivity. These tools include messaging services, voice communications, unified communications (UC) and shared servers.
In South Africa, an expert service provider will oversee the complexities and scale of these tools for large businesses at a cost-effective rate. Be sure to partner with a communications provider with the right expertise, experience and knowledge to deliver the best solutions for your enterprise.
Why your company needs communications services?
Enterprises need these services for effective communication with customers and business partners. A good customer experience is a must-have in today's business environment. It's important to ensure that your customers are satisfied, retained and loyal to your brand. Achieving these goals can help you win new business, increase profits and build upon the trustworthy reputation of your organisation.
Solid communications will also improve employee morale by making them feel valued and better equipped to perform their jobs. Enterprises need communications services so they can keep up with this pace of change while still providing excellent support at every level within the business and between all the branches.
Enterprises can use voice, video and data communications to create new revenue streams by working with partners in new ways or developing new products for their customers. Enterprises need more than just a phone line and a voicemail box. They need multiple channels that allow them to stay connected with their customers through preferred platforms.
While it can be challenging to understand your options, enterprise-grade communications can help your company in many ways, through the right service provider. SEACOM is a communications provider, offering enterprise-grade communications services to large and medium-sized businesses in South Africa.
SEACOM communications services for enterprises
SEACOM offers four essential services to large organisations. These include the following:
1) SIP Trunking - This is a voice over internet protocol (VoIP) technology that is based on the session initiation protocol (SIP) to provide connectivity between an on-premise phone system and the public switched network. SIP trunking is delivered over ethernet connections or multiprotocol label switching (MPLS) networks. This reduces the cost and complexity of digital voice systems, while giving the customer greater purchasing flexibility.
2) Microsoft Teams Calling - In the age of remote work and dispersed teams, video conferencing and unified communications have become vital components of daily communications. Through Microsoft Teams, employees can collaborate and complete tasks with efficiency, due to high-definition video and clear audio. This improves agility and cooperation between remote teams.
3) Unified Communications-as-a-Service (Hosted PBX) - This service leverages cloud private branch exchange (PBX) to deliver flexible, reliable and easy-to-use voice services. It is a scalable and secure UC platform that can grow and change as the business evolves. It offers centralised management of all extensions and reporting on usage when needed.
4) Contact Centre-as-a-Service - This is a cloud-based omnichannel communication platform that ensures professional support to your customers. It allows enterprises to make use of advanced software, but only that which they need. This reduces costs and the reliance on internal IT support.
Choose SEACOM for communications
SEACOM has years of expertise and experience in delivering communications solutions for enterprise customers. We are committed to excellence and are available to provide guidance on the software, infrastructure and the best communications solutions for your needs.
If you're looking for an enterprise-grade communications provider that can help you connect with customers and staff more effectively, SEACOM is here to help. Our team of professionals will provide full-service consultations and support. For more information about our communications services or to get a quote, email us at marketing@seacom.com or leave us a message.
SEACOM owns Africa’s most extensive network of information and communications technology (ICT) infrastructure, including subsea cables and secure internet connections. We offer a diverse range of flexible, scalable and high-quality solutions for businesses that meet world-class standards for connectivity.
SEACOM is privately owned and operated, making it agile and adaptable to the needs of the customer. This makes us the preferred ICT and internet connectivity partner for African businesses and peripheral service providers. We can guarantee high-speed, low-latency and secure internet connections to corporates and small enterprises.
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