Is my business ready for voice PBX?

Despite many businesses using automated chatbots for customer support, having a telephony system is still an essential business tool. Being able to contact prospective and current clients, as well as maintaining and supporting effective internal collaboration are crucial functions of telephony systems.

Private branch exchange (PBX) hosted in the cloud means that users can make and receive phone calls directly from their work or personal devices using voice over internet protocol (VoIP) technology. Companies all around the world have been moving to cloud telephony because of its flexibility, pricing and performance benefits.

Cloud PBX is gaining traction over traditional PBX because it requires significantly less investment in hardware and spending installation. Hosted voice PBX is virtually maintenance-free, easier to manage and has a wider geographical reach. Is your business ready to move to a cloud-based telephony system?

Do you need a flexible, secure and affordable telephony system?

Whether your employees are in the office or out and about, they always need access to a phone. As a cloud-based solution, next-gen voice PBX offers more flexibility and freedom. Hosted PBX systems eliminate unnecessary costs and can be managed from a single centralised console. Users can be added or removed quickly and easily. Security systems can monitor calling events and user behaviour to pick up on any irregularities or security vulnerabilities.

Cloud-based PBX is physically hosted off the business premises. Using this system, employees make and receive phone calls via their mobile phones or desktops. If your business is already set up with this basic infrastructure, enjoying the benefits of a voice PBX does not require costly investment in hardware. Companies only need to invest in the hardware needed for making calls, such as headsets.

Do you already use unified communications?

Businesses that already use unified communications as a service (UCaaS) are just a small step away from incorporating voice PBX. With UCaaS technology, users can make voice calls over the internet. The calling system is just one of several integrated communication and collaboration applications that are included with a UCaaS system, such as Microsoft Teams.

With unified communications, the business phone system is integrated with team chats, video conferencing, file storage and file management. Enterprises already using Microsoft Teams can enjoy integrated voice PBX functionality choosing their telephony service provider. Microsoft Teams enables direct routing for voice PBX.

This enables businesses to make and receive calls using their choice of third-party telecoms provider, directly from the Teams platform. There's no need to purchase additional software for your telephony system to work. This reduces costs and networking complexity.

Does your internet connection support voice PBX?

Before moving over to hosted PBX, IT teams need to check the quality of their internet connection. Voice PBX works optimally when there is a reliable and stable connection; for true seamless connectivity, businesses need high-speed fibre internet.

Apart from the quality of the connection, IT teams also need to make sure that there is sufficient bandwidth for VoIP. For businesses that rely heavily on their telephony system, it's recommended that they set up a dedicated voice channel that is not shared with other types of data.

Get your business ready for the future of voice PBX

Businesses looking to future-proof their phone systems are choosing digital PBX voice services. Cloud-based PBX ensures that the phone system can grow and evolve over time, in line with the company’s changing requirements.

Cloud based systems are highly secure, making your phone system resilient and reliable. All maintenance, upgrades and troubleshooting happens behind the scenes, freeing up your IT teams and giving you peace of mind that your phone lines will always be operational. For more information or to get a quote for our voice PBX or ICT solutions, email us at marketing@seacom.com or leave us a message.

SEACOM owns Africa’s most extensive network of information and communications technology (ICT) infrastructure, including subsea cables and secure internet connections. We offer a diverse range of flexible, scalable and high-quality solutions for businesses that meet world-class standards for connectivity.

SEACOM is privately owned and operated, making it agile and adaptable to the needs of the customer. This makes us the preferred ICT and internet connectivity partner for African businesses and peripheral service providers. We can guarantee high-speed, low-latency and secure internet connections to corporates and small enterprises.

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