Join us at SEACOM

The successful candidate will report to the Group Financial Manager, and will be responsible for, inter alia, the following:

Key Responsibility: To reduce debtors Ageing 90days +

Core Tasks:

• Action all queries using interdepartmental relationships.
• Provide customers with the updates updated SOA’s
• Execute on collecting aged debt and allocating accordingly
• Share updated statement of account with customers

Key Responsibility: Customer Satisfaction – NPS and CSAT

Core Tasks:

• Ensure compliance with the company Customer Collection Policy.
• Effectively maximize collections while minimising bad debts.
• Prepare Monthly pre-legal handover schedules (Provisions) and documentation for the Head of Credit Control

Key Responsibility: Reconciling Debtor Accounts

Core Tasks:

• Complete Debtor Recons timeously and accurately by liaising with Country Accountants, Billing Accountant and KAMs.
• Communicate findings with the clients and reach agreement in order for payment process to be in action.

Key Responsibility: Key Accounts

Core Tasks:

• Ensure statement are received by the clients
• Confirm in writing the correctness thereof
• Maintain telephone and face to face relations with clients
• Weekly communication on all arrear accounts

EDUCATION:

• Degree in a Business Discipline from a reputable University
• Diploma in Credit Management
• ADVANCED Excel skills essential

SKILLS, KNOWLEDGE & EXPERIENCE:

• At least 5-10 years corporate credit control experience
• Experience in B2B Large Enterprises collections preferably in the Telco industry
• Skilled in good customer relations practices
• Excellent communicator
• Attention to details.
• Good negotiation skills

​REQUIRED KEY COMPETENCIES/ATTRIBUTES:

• Act with honesty and integrity, avoiding actual or apparent conflicts of interest
• Africa Experience
• Strong Account Recon abilities; investigation and query resolution capabilities
• Persistently and assertively manage and reduce Debtors Book via telephone, emails and meetings
• Improving credit and collection performance
• Ability to work independently to and meet deadlines
• Strong personality and leadership abilities
• Multifunctional collaboration and team working skills
• Build relationships with internal and external stakeholders
• Assist Line Manager to identify any system / process bottle necks
• Resolve unallocated cash queries daily
• Daily allocations of accounts.
• Achieve Quarterly Targets
• Ensure billing accuracy for invoices that goes out to customers.
• Ensure timely billing for news customers.
• Assist in process improvements to optimize revenue capture and minimize leakage.

Interested people should please submit an updated and condensed CV by clicking Apply Now.