Managed services make digital transformation easier

Digital acceleration has been a focus for many businesses around the world in recent years. Enterprises have had to quickly adapt their digital strategies to cater for remote workforces and a larger online presence. In today’s technology-driven business environment, digital ecosystems are becoming a lot more complex.

Outsourcing to third-party professionals makes digital transformation easier. With a managed service, enterprises can rely on trusted partners to look after their digital assets. This helps businesses stay ahead of competitors. Access to expert resources and cutting-edge digital tools means that businesses can maximise on their data-driven capabilities while keeping budgets consistent and predictable.

SEACOM Business provides managed services to enterprises throughout South Africa; overseeing their connectivity, cloud, on-premise networks and cyber security. As an outsourced solution, businesses can enjoy the peace of mind that all endpoints and networks are secure and operating at maximum efficiency.

Third-party specialists to manage your digital assets

Managed services partnerships are an excellent alternative to hiring in-house employees. By doing so, businesses overcome certain HR issues, such as retaining talent and avoiding a lack of critical skills. By hiring third-party professionals, businesses benefit from expert consultation and insight. They have access to large teams with a range of specialised ICT skills.

Experts in their fields, outsourced teams keep up with the latest technologies and innovations, providing businesses with critical industry insights. By moving on-site tech support and installation to third-party professionals, in-house teams can focus on developing other core aspects of the business.

For industries that deal with sensitive or highly confidential data, such as banking, healthcare and governance, there is a need to maintain regulatory compliance. This requires a flexible approach to data management with high levels of transparency. Managed service providers constantly monitor for issues to ensure maximum uptime. Proactive maintenance ensures that digital networks are always up and running.

Business-to-business (B2B) providers work with enterprises to meet their needs. Future-proofing business networks becomes a long-term strategy aligned to core corporate objectives. The outcome is digital agility with optimised performance and cost reduction. The teams at SEACOM Business are experts in on-site, cloud and hybrid environments, providing comprehensive management of all enterprise networks.

Reduce costs with managed services

SEACOM Business has flexible models with service-level agreement (SLA)-backed service times. We guarantee 99.9% uptime with our scalable services, assisting enterprises to achieve their digital targets by increasing operational efficiency and mitigating risk.

With managed services, businesses have predictable expenses through fixed monthly cost structures. There is no need to worry about unforeseen costs as the third-party providers deal with all aspects of system maintenance, upgrades and security.

Enterprises enjoy better return on investment on their digital systems. This allows them to be more competitive both locally and globally. SEACOM Business offers industry-leading expertise and resources to enhance the digital portfolios of South African enterprises.

Trends in managed services

In an IT trends study carried out in 2021, the top worries for IT leaders were cyber security and data privacy, cost reduction, talent shortages, and the need for flexible networks. These concerns are addressed when enterprises hire third-party professionals to take care of their ITC needs.

It is estimated that managed services increase operational efficiency between 45% and 65% and lower costs by 25% to 45%. Businesses save on downtime costs and tap into innovative tech that can propel their digital strategy forward.

Emerging technologies, such as block-chaining or internet of things (IoT) technologies, can be incorporated into business systems with experts taking care of their design deployment and management. With cloud migration, it is often a business necessity to choose managed services to ensure seamless integration with existing systems.

A trusted partner for digital transformation

With a trusted managed services partner, there is no need for in-house project management, constant training and upskilling, everyday maintenance, or specialised equipment. Businesses can choose the level of managed services depending on their needs.

This might include proactive and custom monitoring, the administration of daily operations, or a fully managed service where the partner takes care of all aspects of the ITC portfolio. With a fully-managed service, third-party experts take a strategic approach to optimisation and updates to current solutions.

With SEACOM Business, enterprises can choose from a range of services depending on their needs. These services can include the remote monitoring and management of service, the monitoring and maintenance of equipment, network monitoring, cyber security and other support services.

Our comprehensive support solutions help you maximise your ICT systems so that they can continue to grow and evolve in line with your business goals. We offer 24/7/365 local technical support, with dedicated teams working on delivering the best digital experience for your employees, customers and other stakeholders. For more information or to get a quote for our managed services, email us at marketing@seacom.com or leave us a message.

SEACOM owns Africa’s most extensive network of information and communications technology (ICT) infrastructure, including subsea cables and secure internet connections. We offer a diverse range of flexible, scalable and high-quality solutions for businesses that meet world-class standards for connectivity.

SEACOM is privately owned and operated, making it agile and adaptable to the needs of the customer. This makes us the preferred ICT and internet connectivity partner for African businesses and peripheral service providers. We can guarantee high-speed, low-latency and secure internet connections to corporates and small enterprises.

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