April 17, 2023
Navigating the complexities of ICT with managed services
The modern business environment is filled with complexities due to the rapid change in technology, the diversity of digital systems and the need for rapid scalability. This means that managing information and communications technology (ICT) can be a complicated process for large companies.
This can also add to the costs of ICT infrastructure for enterprises that require an on-site and dedicated team of experts to oversee the systems. However, working with a managed services provider (MSP) can alleviate the complexity, cost and many other concerns relating to ICT infrastructure and digital systems.
Managed services are, essentially, outsourced services. They can be provided by an IT company or a dedicated MSP – which is an independent company that provides services to large enterprises. In the case of ICT, these are usually, connectivity, cyber security, communications and various cloud-based solutions.
What are the benefits of using an MSP?
The benefits of using MSPs include cost savings on equipment maintenance while improving productivity by allowing employees to focus on their core activities, instead of being bogged down with technical tasks like server management or software updates.
An MSP will help to reduce time and costs. With managed services, you don't have to invest in the infrastructure or hire staff to manage it. Instead, you can focus on your core business while outsourcing the maintenance of your ICT systems and networks to a trusted partner with deep-rooted knowledge of technology.
Using an MSP will also improve reliability and security – they can help you improve service quality by ensuring that your network is always up-to-date with current technology standards so that employees can work more efficiently from wherever they are located. The end result? A better customer experience!
Different types of managed services available
The term "managed service" can be confusing, as it can be used to describe many different types of IT support. There are four main types of managed services:
1) Infrastructure management - This type of service involves implementing, configuring and maintaining the hardware and software for your company's network infrastructure, such as routers and switches. It also includes monitoring the performance of these systems so you know when they may need maintenance or replacement parts.
2) Security management - This type of service helps protect against cyber threats, such as malware attacks, by ensuring all employee computers have antivirus software installed on them; scanning all incoming emails for suspicious attachments; setting up firewalls between public networks (like WiFi hotspots) and private ones like those used within companies.
3) Cloud management - This service provides expert management of cloud servers and virtual environments for companies. It ensures swift and effective backup and recovery of lost or stolen files, as well as advanced security measures to protect valuable company data or customer information stored on virtual servers.
4) Connectivity management - Connectivity plays a ubiquitous role in modern life, from internet access and digital communications to local area networks (LANs) and cloud connectivity. An MSP will ensure that your business always remains connected to fibre networks and internal communications infrastructure, which will allow your business to run efficiently.
Managed services can be an attractive alternative to hiring your own IT staff or ease the burden on the existing IT department. It's more cost-effective and it frees up time for your employees.
You'll also get the most up-to-date technology because the MSP will take care of all routine maintenance and upgrades, as well as provide access to the latest technology and security solutions – allowing you to stay competitive in a rapidly evolving digital landscape. If something goes wrong with the network or ICT ecosystem, MSPs will be there for immediate help.
Choosing the right MSP
When it comes to selecting a managed services provider, the key is to choose one that has the right skills and experience. You also want to make sure they can meet your needs.
The best way to do this is by researching their track record and looking at what customers say about them online. You should also find out how long they have been in business, how many clients they work with, or the number of complaints against them (and if so, how those were resolved.
You should look for an MSP that is reliable and trustworthy; otherwise, it could be difficult for you when things go wrong or there are problems with your systems. It's important that both parties feel comfortable working together throughout the duration of their contract period – so take care not only when setting up contracts but also throughout the partnership. The MSP needs to be a strategic partner – they need to consult with and design ICT solutions for your business.
The bottom line is that managed services are a great option for businesses looking to save money on ICT support and maintenance. They provide peace of mind with their promise of 24/7 monitoring, so you'll never have to worry about whether your network is up and running at all times. For more information about our connectivity, cloud and security solutions or to get a quote, email us at marketing@seacom.com or leave us a message.
SEACOM owns Africa’s most extensive network of information and communications technology (ICT) infrastructure, including subsea cables and secure internet connections. We offer a diverse range of flexible, scalable and high-quality solutions for businesses that meet world-class standards for connectivity.
SEACOM is a privately owned and operated MSP, making it agile and adaptable to the needs of the customer. This makes us the preferred ICT and internet connectivity partner for African businesses and peripheral service providers. We can guarantee high-speed, low-latency and secure internet connections to corporates and small enterprises.
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