Need to upgrade your telephone systems? Switch to SEACOM's voice services

There has been a global trend for businesses to set up their telephony system using virtual private branch exchange (PBX) technologies. Cloud PBX is a business telephony system that is hosted and managed by a third-party internet service provider. SEACOM Business’s voice services utilise cloud-based PBX and provide a flexible, reliable and easy-to-use voice solution for organisations.

Low setup costs, low monthly service charges and competitive call tariffs are just a few of the appealing benefits of cloud PBX technologies. It is versatile and flexible, growing and changing with the needs of the company, due to its cloud-based architecture. Cloud PBX is a disruptive technology that offers exciting possibilities for enterprises that require a robust telephony system.

SEACOM Business provides voice services

SEACOM Voice offers a unified communication platform to enterprises with multiple branches. There is no need for on-site equipment, except a reliable internet connection. Our voice services can be accessed on any device within the network.

Online management and remote working have become features of most successful businesses in the aftermath of the Covid-19 lockdowns and restrictions. SEACOM Voice is well-suited to this style of business operation, as well as being ideal for call centres and customer service operations. Let’s unpack some of the features and benefits of this cloud-based voice technology:

• Caller management - Cloud PBX allows for centralised management of all extensions, across multiple locations. There is one number for external callers. Inbound calls are then directed to specific extensions, phone numbers or departments. It is possible to transfer calls between internal extensions and calls can be directed to a number of agents. This ensures that all calls are answered.
• Caller response - Callers hear a customised business greeting when calls are answered. There is a virtual waiting room for callers who listen to music or a recording while they wait. This is a necessary feature for organisations with a high volume of inbound calls. It is also possible to add a virtual attendant when there are high volumes of calls. With a virtual assistant, callers are guided through the caller journey, including self-service options for FAQs.
• Call monitoring and support - Managers and supervisors can listen in on conversations in order to check the quality of customer service. This is also an essential feature used in training and supporting agents on calls. It ensures regulatory compliance and a high-quality customer experience. If managers or supervisors need to intervene, call barging is also possible. Managers can easily take over from agents when necessary.
• Call reporting - Data from calls can be collected and analysed. With virtual PBX, key information about calls can be used to improve operational efficiency. This information includes data about the number of missed or answered calls, time spent on calls, how many calls were answered by each agent and the peak time of call volumes. Real-time information can be used to monitor usage and efficiency. Reports can be regularly generated and usage is easily tracked.
• Call recording - It is possible to keep a record of all calls. This is useful for call monitoring for compliance and training purposes. Voicemail transcription is another useful feature of PBX. Voice to email services help employees pick up on important information. The content of voicemails can be transcribed or sent as an audio file.
• Audio and video conferencing - Cloud-based PBX technologies allow for high-quality remote collaboration. There is no need for companies to use a separate video conferencing platform. This translates into time and money savings as the built-in video conferencing features of SEACOM Voice are highly user-friendly and reliable.

SEACOM Business’s voice services are perfectly suited to large organisations that require high-quality audio and telephony. Whether it is for inter-branch communications, customer service help desks or general business calls, our voice services can be tailored to meet the needs of your business. For more information or to get a quote for our voice solutions, email us at marketing@seacom.com or leave us a message.

SEACOM owns Africa’s most extensive network of information and communications technology (ICT) infrastructure, including subsea cables and secure internet connections. We offer a diverse range of flexible, scalable and high-quality solutions for businesses that meet world-class standards for connectivity.

SEACOM is privately owned and operated, making it agile and adaptable to the needs of the customer. This makes us the preferred ICT and internet connectivity partner for African businesses and peripheral service providers. We can guarantee high-speed, low-latency and secure internet connections to corporates and small enterprises.

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