June 18, 2021
SEACOM customer service portal: SEAview
SEACOM Business has its own customer service portal, called SEAview, which functions as a self-service platform. SEAview is available online via the homepage of our website. This feature-rich portal is designed to complement SEACOM’s best-in-class service by enabling you to perform a variety of tasks and functions to ensure that you get the most out of our offerings.
SEAview covers all the bases when it comes to customer service and self-help. It is intended to be your go-to platform whenever you need access to reports, billing information, statistics and service. The customer-centric Knowledge Base Wiki section features a variety of self-help videos on a range of topics, so be sure to browse through this content when you visit the platform.
SEAview features and functions
The SEAview customer service portal allows you to do the following:
- Access documentation and content.
- Download reports on your usage, billing, helpdesk queries and service delivery.
- Access service delivery and support by logging tickets, tracking the status of the delivery of your service and engaging with various SEACOM teams.
- Check your account and billing details, access invoices, request debit order changes, log billing queries, update and maintain your contact details.
- Manage your portfolio and enquire about new services, upgrade or renew existing services and order new services.
Our SEAview self-service platform will make your user journey more pleasurable and easy. If you still cannot find what you’re looking for on this portal, then please email us at marketing@seacom.com or leave us a message and we will get back to you. Take back control of your internet services and log in to your SEAview account today.
SEACOM owns Africa’s most extensive network of information and communications technology (ICT) infrastructure, including subsea cables and secure internet connections. We offer a diverse range of flexible, scalable and high-quality solutions for businesses that meet world-class standards for connectivity.
SEACOM is privately owned and operated, making it agile and adaptable to the needs of the customer. This makes us the preferred ICT and internet connectivity partner for African businesses and peripheral service providers. We can guarantee high-speed, low-latency and secure internet connections to corporates and small enterprises.
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