What systems are needed for effective enterprise communications?

Effective communication systems are critical for enterprises looking to maintain productivity and efficiency. In recent years, enterprise communication tools have taken centre stage, becoming an essential component of business operations.

As South African companies face numerous challenges, such as load shedding, dependable and scalable communication systems have become vital. The right communications systems will contribute to productivity and efficiency, allowing teams to collaborate seamlessly and work during times of crisis to find quick resolutions.

Effective communication is the backbone of productivity and efficiency. According to recent statistics, a staggering 97% of employees believe that communication tools are critical for increasing their workplace productivity. Furthermore, 67% of employees believe that ineffective communication leads to task delays and errors. These figures emphasise the critical role that communication tools play in driving business success.

Modern communications services for enterprises

There are many communication tools available to enterprises, so choosing the right ones can be challenging. Business decision-makers need to look at the costs and benefits of each of the available tools to make informed decisions. SEACOM offers four essential communications services to large organisations:

1) SIP Trunking - This is a voice over internet protocol (VoIP) technology that is based on the session initiation protocol (SIP) to provide connectivity between an on-premise phone system and the public switched network. SIP trunking is delivered over ethernet connections or multiprotocol label switching (MPLS) networks, which reduces the cost and complexity of digital voice systems, while giving the customer greater purchasing flexibility.

2) Microsoft Teams Calling - In the age of remote work and dispersed teams, video conferencing and unified communications have become vital components of daily communications. Through Microsoft Teams, employees can collaborate and complete tasks with efficiency, due to high-definition video and clear audio. This improves agility and cooperation between remote teams.

3) Unified Communications-as-a-Service (Hosted PBX) - This service leverages cloud private branch exchange (PBX) to deliver flexible, reliable and easy-to-use voice services. It is a scalable and secure UC platform that can grow and change as the business evolves. It offers centralised management of all extensions and reporting on usage when needed.

4) Contact Centre-as-a-Service - This is a cloud-based omnichannel communication platform that ensures professional support to your customers. It allows enterprises to make use of advanced software, but only that which they need. This reduces costs and the reliance on internal IT support.

Other important communication tools for large companies include email and messaging platforms, collaboration tools, customer relationship management (CRM) systems and internal communication platforms.

The importance of communications tools for crisis resolution

While the day-to-day role of communications systems cannot be underestimated, it’s during times of crisis when the right tools really show their value. The ability to communicate quickly and efficiently is critical for successful crisis resolution, whether it is a natural disaster, a security breach, or a public relations crisis.

The communications systems above are critical in crisis management because they allow for real-time information exchange, remote communication and quick decision-making. Furthermore, instant messaging apps like WhatsApp can supplement other communication tools in large corporations.

These apps serve as a platform for quick and seamless communication, connecting teams and facilitating rapid response in times of emergency. Instant messaging apps help to ensure that critical information reaches the right people in a timely manner by forming dedicated workgroups and disseminating important updates.

Choose the right communications provider

SEACOM is a leading ICT and communications services provider in South Africa, offering a comprehensive range of solutions tailored to the needs of large companies. SEACOM owns and manages a robust network infrastructure and is committed to delivering reliable and secure communications services.

SIP Trunking, video conferencing solutions, UCaaS, CCaaS and other communication tools are among the services provided by SEACOM. We strive to ensure that our customers receive tailored communication solutions that meet their specific needs through a customer-centric approach and a team of experienced professionals.

In large corporations, effective communication is the foundation of productivity, efficiency and crisis management. Businesses can improve collaboration, streamline processes and successfully overcome challenges by leveraging the right communication systems. For more information about our various services or to get a quote, email us at marketing@seacom.com or leave us a message.

SEACOM owns Africa’s most extensive network of information and communications technology (ICT) infrastructure, including subsea cables and secure internet connections. We offer a diverse range of flexible, scalable and high-quality solutions for businesses that meet world-class standards for connectivity.

SEACOM is privately owned and operated, making it agile and adaptable to the needs of the customer. This makes us the preferred ICT and internet connectivity partner for African businesses and peripheral service providers. We can guarantee high-speed, low-latency and secure internet connections to corporates and small enterprises.

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