Are business voice solutions still relevant in 2024?

Some may wonder if business voice solutions are still necessary in the era of video conferencing and instant messaging. The short answer is absolutely! Voice communication continues to be vital to successful communication strategies for South Africa's enterprises.

VoIP, or voice over internet protocol, continues to be the most popular communication method in South Africa even though other options are available. According to a recent analysis by Frost & Sullivan, the VoIP industry in South Africa is predicted to grow to a value of R14.2 billion by 2025. This shows how important voice communication is to establishing credibility, encouraging teamwork, and providing top-notch customer support.

The significance of voice for large companies

Voice solutions continue to be a foundational pillar of communications for companies, despite the emergence of other channels. It helps with developing strong relationships and trust between stakeholders and the company. Text or video by itself cannot replace the personal touch. In order to build trust and forge closer bonds with clients and coworkers, voice enables a more intimate connection.

It’s also the go-to solution for effective crisis communication. Voice calls provide a dependable and prompt means of reaching stakeholders and giving clear instructions during emergencies or other times when instant communication is critical.

Voice enables better customer support. Agents can establish rapport and handle difficult situations more skillfully by using voice calls, which can offer a more efficient and customised customer support experience.

Lastly, these solutions lead to enhanced collaboration. VoIP conference calls make it easier to hold in-the-moment brainstorming sessions, team briefings, and problem-solving talks, which promotes a more cooperative work atmosphere.

The tools needed for modern communication

Today's voice communication tools go well beyond basic phone hardware and infrastructure. When choosing a modern voice solution, take into account the following important factors:

1. Cloud integration - Workflows are streamlined and communication effectiveness is increased by seamless interaction with cloud-based apps like CRM and collaboration platforms.
2. Unified Communications (UC) - UC solutions improve accessibility and cooperation by combining voice, video conferencing, instant messaging, and other communication capabilities onto a single platform.
3. Mobility - A flexible and mobile workforce is empowered by the ability to make and receive business calls from any device, including a tablet, laptop, and smartphone.
4. Advanced capabilities - To streamline corporate procedures and boost user satisfaction, look for capabilities like voicemail to email integration, call recording, and voicemail transcription.

SEACOM offers three communications solutions

To address the changing demands of South African enterprises, SEACOM provides a range of communications solutions. Firstly, we offer Contact Centre as a Service (CCaaS), which is a cloud-based system that allows clients to provide outstanding customer support via chat, email, social media and voice.

Our second communications service is Unified Communications (UC). This solution streamlines communication and increases productivity by combining voice, video, instant messaging, and other capabilities onto a holistic, fully managed cloud-based platform.

Our third communications solution is Voice Termination. We provide your company with dependable and crystal-clear phone calls by providing premium voice termination services at affordable prices. These services are backed by a 99.99% service level agreement (SLA).

The future of voice: Integrated and customised

Integration and personalisation are key components of business voice systems of the future. Advanced features like self-help and AI capabilities will simplify communication duties and provide hands-free ease.

Data-driven decision-making and personalised customer interactions will be made possible by close connectivity with CRM platforms and business intelligence tools. By working with us, you can take advantage of state-of-the-art voice solutions that ensure your company is productive, connected, and prepared to prosper. For more information about our communications solutions or to get a quote, email us at marketing@seacom.com or leave us a message.

SEACOM owns Africa’s most extensive network of information and communications technology (ICT) infrastructure, including subsea cables and secure internet connections. We offer a diverse range of flexible, scalable and high-quality solutions for businesses that meet world-class standards for connectivity.

SEACOM is privately owned and operated, making it agile and adaptable to the needs of the customer. This makes us the preferred ICT and internet connectivity partner for African businesses and peripheral service providers. We can guarantee high-speed, low-latency and secure internet connections to corporates and small enterprises.

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