How the implementation of AI can enhance existing IT functions in business

The use of artificial intelligence (AI) in businesses is growing significantly in South Africa. According to a recent PwC report, 72% of the country's enterprises are investigating or using AI technologies, which are a useful tool to boost operational efficiency and obtain a competitive advantage by improving current IT processes.

Many enterprises and small businesses in South Africa are already unlocking certain benefits through augmenting their IT systems with AI technologies. However, for maximum impact, these companies also need to work with ICT service providers that offer tools and systems that are compatible with AI tech.

AI is beneficial for existing IT systems

AI has a wide range of benefits for companies trying to maximise their IT expenditures. It can be used to automate repetitive processes, freeing up IT personnel to concentrate on more important and impactful projects. This can lead to lower operating costs and improved efficiency.

AI-powered analytics can also offer insightful information about how businesses operate, facilitating data-driven decision-making. This technology is being used to find trends, patterns, and anomalies in massive volumes of data that human analysts can miss.

It also helps with enhanced security. AI can augment and enhance cyber security software to successfully identify and stop cyber threats before they affect a company’s IT systems. Security tools with AI capabilities can monitor network traffic, spot unusual activity, and react to problems more effectively and accurately.

By automating processes like personalised recommendations and customer care enquiries, AI can enhance the customer experience. AI-powered chatbots and virtual assistants are being used to increase client loyalty and happiness, with proven results.

Unlocking better IT functionality with AI

AI is being integrated into other peripheral IT operations in South African companies. These include the following:

• IT service management (ITSM) - AI can automate regular ITSM operations like incident management and problem-solving. This is helping to reduce the workload for IT personnel and speed up reaction times.
• Data centre optimisation - By anticipating resource consumption, spotting bottlenecks, and automating processes like power management, AI is improving data centre operations in South Africa. This unlocks improved performance and cost savings for both the data centre provider and the clients.
• Network management - To ensure the best possible network security and performance, AI is being used to automate network configuration, monitoring, and troubleshooting.
• Cyber security - Compared to conventional techniques, AI-powered security solutions are more successful at detecting and neutralising threats. AI is also capable of analysing suspicious network traffic that is likely to lead to an impending attack.

Partnering with the right IT service provider

Businesses need to work with a reputable ICT service provider that has experience in using AI to augment and enhance their IT systems. SEACOM helps South African companies to revolutionise their IT systems through advanced technologies and AI incorporation.

Our team of IT specialists can determine which AI technologies are best for your company and create a customised deployment strategy. We provide a variety of AI-augmented services, including cloud and cyber security solutions that use machine learning to improve efficiency and effectiveness.

AI has evolved from a future concept to a current reality that is transforming commercial operations. Businesses in South Africa are already using it to increase productivity, spur innovation, and obtain a competitive advantage. For more information about our various IT solutions or to get a quote, email us at marketing@seacom.com or leave us a message.

SEACOM owns Africa’s most extensive network of information and communications technology (ICT) infrastructure, including subsea cables and secure internet connections. We offer a diverse range of flexible, scalable and high-quality solutions for businesses that meet world-class standards for connectivity.

SEACOM is privately owned and operated, making it agile and adaptable to the needs of the customer. This makes us the preferred ICT and internet connectivity partner for African businesses and peripheral service providers. We can guarantee high-speed, low-latency and secure internet connections to corporates and small enterprises.

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