Will your business benefit from Teams Direct Routing?

Microsoft Teams has become a game-changing enterprise communications tool, with the ability to transform business operations. Its popularity spiked during the global pandemic, but most enterprises still use Teams as a powerful platform to interact with employees and customers.

SEACOM is a reputable South African communications services company and is committed to providing businesses with innovative digital solutions. These include Teams Direct Routing to enterprises across the country. But what is this tool and how does it differ from other communications tools?

What is Teams Direct Routing?

Microsoft Teams Direct Routing seamlessly integrates your existing phone system with the Teams online platform. Think of it like upgrading your old home phone system to work with your smartphone, allowing you to make calls using the internet. This modern cloud-based technology offers several benefits compared to old-school phone systems, including more flexibility, the ability to easily add more phone lines as your business grows, and the potential to save money on phone bills.

As older phone technologies, like traditional landlines and digital phone services (known as PSTN and ISDN), are becoming obsolete, businesses need to adopt new, internet-based communication tools. Microsoft Teams brings everything together in one place – video calls, chats, and traditional phone calls and allows businesses to customise communication services to fit their specific needs.

Business benefits of Teams Direct Routing

With over 300 million monthly users, Teams is a leading collaboration platform worldwide. While Teams supports internet-based phone calls, Direct Routing provides the flexibility to choose your own phone service provider and integrate it seamlessly. This is particularly useful for large companies, offering them a wide range of benefits, such as keeping their existing phone numbers and negotiating competitive call rates.

Teams Direct Routing offers a simple solution for businesses looking to enhance team collaboration and customer service. This means improved teamwork, especially for staff spread across different locations, and more efficient customer service with a unified communications experience. For South African companies aiming to streamline their communication tools, increase productivity, and save on costs, Teams Direct Routing presents a compelling option.

Setting up Teams Direct Routing

Implementing Teams Direct Routing entails deploying a Session Border Controller (SBC), customising calling routes and integrating this solution with your current telephone system. As a trusted communications partner, SEACOM guides enterprises through the deployment process, ensuring seamless integration into your existing infrastructure.

Our team assists clients in resolving potential implementation issues and enabling a smooth integration with minimal disruption to everyday operations. Expert consultants assess your company’s needs and provide tailored communications solutions.

Teams Direct Routing provides an alternative to standard telecommunication systems by eliminating the need for expensive on-premises equipment. It can boost productivity, reduce expenses and improve operational efficiency, resulting in a significant return on investment for enterprises.

Working with SEACOM

With a proven track record of providing communications services to South African enterprises, SEACOM brings a wealth of expertise and understanding to assist enterprises navigate their digital transformation journey. We offer comprehensive support services, encompassing advice, implementation assistance and ongoing technical support, to help organisations maximise the benefits of Teams Direct Routing.

This UC tool enables South African companies to collaborate more effectively, improve their customer service and boost productivity with Microsoft Teams. The benefits that Teams Direct Routing can bring to your business are multifaceted. For more information about our communications services or to get a quote, email us at marketing@seacom.com or leave us a message.

SEACOM owns Africa’s most extensive network of information and communications technology (ICT) infrastructure, including subsea cables and secure internet connections. We offer a diverse range of flexible, scalable and high-quality solutions for businesses that meet world-class standards for connectivity.

SEACOM is privately owned and operated, making it agile and adaptable to the needs of the customer. This makes us the preferred ICT and internet connectivity partner for African businesses and peripheral service providers. We can guarantee high-speed, low-latency and secure internet connections to corporates and small enterprises.

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