How unified communications can be improved with as-a-service models

Unified communications (UC) can greatly improve a company’s efficiency and service delivery, but these benefits are amplified when a cloud-hosted UC-as-a-service model is adopted.

Communications improve internal collaboration, which is vital for growing businesses and streamlining their processes. By centralising communications channels, teams can work as a cohesive unit at a cost-effective rate.

The cloud has already been proven to be an effective work tool, especially in the age of remote, hybrid and decentralised workforces, so why not use it for UC too? UC-as-a-service (UCaaS) models are an affordable way to seamlessly integrate various communications channels into an effective tool for business growth and customer support.

Why as-a-service models have become popular

From software, infrastructure and platforms to analytics, storage and databases, the as-a-service business model has gained massive momentum in recent years. These models leverage cloud computing instead of traditional on-site infrastructure and software. They improve flexibility, performance and scalability for businesses.

The global as-a-service market is currently growing at a compound annual growth rate of about 26% and this trend is likely to continue for the next few years. This is largely due to the ease of use and always-on availability of cloud-based services. Employees can simply log on at any time of the day and access the various services from their devices.

When it comes to UCaaS, the added expense of maintaining on-site hardware and software is removed from the business model. It allows employees to utilise emails, SMS, direct messages, audio calls, video conferencing and several other reporting and monitoring tools from the cloud. UCaaS consolidates these services in a singular, integrated and scalable platform that boosts productivity and operational efficiency at a fraction of the cost.

Most enterprises use at least three communications platforms for internal collaboration, customer service and partnership-building. Having these services readily available through the cloud makes it easier for employees to work together and for customers to engage with your business. The all-around user experience is vastly improved.

How companies can benefit from UCaaS

UCaaS and other as-a-service platforms are not only beneficial for large enterprises but also for SMEs and rapidly-evolving companies too. Hybrid workspaces are still popular around the world, so remote employees need centralised UC services to perform their jobs effectively.

In addition, customer service is improved for businesses as all of the relevant tools and services needed for a seamless customer experience can be accessed by support staff from one platform. This makes troubleshooting easier, customer engagement more effective and ensures quicker resolution of issues. All of these benefits will help to improve customer loyalty and satisfaction.

UCaaS tools can also remove procedural red tape for companies. Instead of getting bogged down by digital governance procedures and compliance policies, UCaaS ensures that this red tape falls under the responsibility of the service providers. Businesses can continue their day-to-day operations knowing that the UCaaS provider will oversee legal compliance and meet standards.

For both SMEs and enterprises, finding the right UC provider is crucial. Working with a local expert with proven knowledge will improve service delivery, reliability and support. The right UC tools should be seamlessly integrated into your business and offer an instant improvement to workflows and streamline communications.

Seacom offers several communications services to companies in South Africa. UC is an undeniably beneficial tool for companies of all sizes. For more information about these services or to get a quote, email us at marketing@seacom.com or leave us a message.

Seacom owns Africa’s most extensive network of information and communications technology (ICT) infrastructure, including subsea cables and secure internet connections. We offer a diverse range of flexible, scalable and high-quality solutions for businesses that meet world-class standards for connectivity.

Seacom is privately owned and operated, making it agile and adaptable to the needs of the customer. This makes us the preferred ICT and internet connectivity partner for African businesses and peripheral service providers. We can guarantee high-speed, low-latency and secure internet connections to corporates and small enterprises.

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